Return Policy

EXCHANGES / RETURNS

We want our customers to make a considered purchase of a product so we can avoid exchanges or returns. We are a company who is concerned about the environment. Every return or exchange consumes extra resources and adds waste. 

We are also not a mass e-commerce site where exchanges or returns are part of the business model and worked into the price or swallowed up by sheer economies of scale!

If you have doubts about a product before purchase, contact us, and we will be gladly clarify any questions or concerns. – send an email to info@kardo.co

Because our products are crafted one by one and we use handloom textiles and natural dyes, sometimes a product will have slight differences or imperfections that are part of the product and not considered faults.

However, we understand that the need for an exchange or return may be required from time to time, and we are here to help out in the best way possible.

We’re always striving to deliver the best quality and fit, but if you’ve received an item with a manufacturing defect or the wrong size, we’re truly sorry. Please reach out—we’ll gladly accept returns or offer a refund to make it right.

 

 

All return packages must be sent at your cost to the our address:

KARDO – F21 Sector 8, 1st & 2nd Floor Noida, Gautam Buddh Nagar, UP 201301, India

FINAL SALES:

ALL SALE items are FINAL.  We cannot accept exchanges or returns/refunds on SALE items.

ALL Craft Collection pieces sold are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.

ALL big coats (SONNY & SARTHAK) are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.

ALL Merino Wool pieces are FINAL sales. You may cancel or tweak the order within 48 hours of placing it.

REVISE / CANCEL ORDER

If you want to revise or cancel an order, please contact us at info@kardo.co quoting your order number in the subject line, within 24 hours of placing the order.